Purpose
This Acceptable Use Policy ("AUP") describes conduct prohibited on the TransitionCare Platform. It supplements the Terms of Use. Violations may result in suspension, termination of your account, reporting to applicable regulators, and/or legal action.
1. Strictly Prohibited: PHI Entry
You must not enter Protected Health Information (PHI) into any field, communication channel, or output of the Platform. This includes but is not limited to: patient names, dates of birth, Social Security Numbers, Medical Record Numbers, addresses, phone numbers, email addresses, photographs, biometric identifiers, or any of the 18 HIPAA-defined identifiers as listed in 45 CFR §164.514(b)(2).
The Platform is designed to operate without receiving PHI. Entering PHI violates the Platform's design and your responsibilities as a healthcare professional.
2. Identity & Licensure Integrity
You will not:
- Misrepresent your identity, role, employer, organization, or credentials;
- Misrepresent your facility's DSHS license status, license number, or care capabilities;
- Create multiple accounts to evade suspension or to inflate apparent capacity;
- Use another user's credentials, allow another person to use your credentials, or otherwise share access;
- Impersonate TransitionCare staff, regulators, or any other person or entity.
3. Discriminatory Conduct
You will not use the Platform to:
- Make placement decisions based on a patient's race, color, national origin, religion, sex, sexual orientation, gender identity, familial status, age (except as required by licensure), or disability except where a documented clinical or licensure constraint applies;
- Communicate discriminatory criteria;
- Filter or refuse patients in violation of the federal Fair Housing Act, the Americans with Disabilities Act, the Washington Law Against Discrimination, or related anti-discrimination laws.
4. Data Misuse
You will not:
- Scrape, bulk-download, or systematically extract data from the Platform;
- Use automated tools (bots, crawlers, headless browsers) to access the Platform without our prior written consent;
- Re-identify, attempt to re-identify, or aggregate data with the intent to re-identify any patient;
- Use Platform data for any purpose unrelated to your role as a Case Manager or Facility operator (e.g., for marketing lists, competitor research, or sale to third parties);
- Share contact information of other users with anyone outside your organization without their consent;
- Forward, post, publish, or otherwise disseminate platform-internal communications, screenshots, or roadmap details that are not public.
5. Platform Integrity & Security
You will not:
- Probe, scan, or test the vulnerability of the Platform without prior written authorization (security researchers: contact us first);
- Attempt to bypass authentication, authorization, or rate-limiting controls;
- Reverse engineer, decompile, or disassemble any part of the Platform;
- Introduce malware, viruses, or any code intended to disrupt the Platform or its users;
- Conduct denial-of-service or volumetric attacks;
- Interfere with the Platform's operation, infrastructure, or other users' access.
6. Communications & Off-Platform Conduct
When using the Platform's "Connect" feature to obtain another user's contact information:
- Use the contact information only for purposes related to the specific patient match;
- Do not add the recipient to marketing lists, newsletters, or unrelated outreach;
- Do not share contact details with third parties without consent;
- Do not send unsolicited bulk communications.
7. Anti-Kickback & Inducements
You will not offer, request, or accept any kickback, rebate, gift, favor, or other inducement in exchange for placement, referral, or platform-mediated introduction. Such conduct may violate the federal Anti-Kickback Statute (42 U.S.C. § 1320a-7b), the Stark Law, and Washington State equivalents.
8. Lawful Use
You will not use the Platform:
- For any unlawful purpose or in violation of any applicable law or regulation;
- To violate any third party's rights, including intellectual property, privacy, or publicity rights;
- To engage in fraud, deception, or false advertising of facility services;
- To threaten, harass, defame, or harm other users.
9. Reporting Violations
If you become aware of a violation of this AUP — yours or another user's — please report it to nabjill01@gmail.com with the subject line "AUP Report". Self-reporting an inadvertent violation in good faith may be considered as a mitigating factor.
10. Enforcement
Violations may result in any combination of:
- Warning;
- Temporary or permanent account suspension;
- Forfeiture of paid fees (per the Refund & Cancellation Policy);
- Civil litigation;
- Reporting to DSHS, the Washington State Attorney General, the U.S. Department of Health and Human Services Office for Civil Rights, or other regulators as appropriate.
11. Changes
We may update this AUP. Material changes will be communicated by email and/or in-app banner with at least thirty (30) days' notice.
12. Contact