TransitionCare facility plans are billed annually upfront. New paid subscribers receive a 30-day money-back guarantee. After day 30, subscriptions are non-refundable; you can cancel renewal at any time but the current term remains active until expiration. Founding Members do not pay during the Founding Period and are not eligible for a refund (since no fee was charged).
If you are a new paid subscriber and you are not satisfied with the Platform within thirty (30) calendar days of your initial payment, you may request a full refund by emailing us at the contact below. We will process the refund within ten (10) business days of approval. The 30-day guarantee applies only to your first paid subscription term and does not apply to renewals.
Beyond the 30-day window, paid annual subscriptions are non-refundable. This means:
You may cancel your subscription at any time. To cancel, email us at the contact below or use the cancellation option in your dashboard (when available). Cancellation takes effect at the end of your current term; you retain access until then.
Founding Members do not pay during the 12-month Founding Period. If you convert to a paid plan after the Founding Period ends, the 30-day money-back guarantee in Section 2 applies to your first paid term (i.e., the 30 days following the start of your paid subscription, not the original Founding Period).
If TransitionCare terminates your account for cause (violation of Terms, Acceptable Use Policy, fraudulent conduct, lapse of DSHS license, etc.), no refund is issued, regardless of how much of the term remains.
If TransitionCare discontinues the Platform entirely or shuts down a feature critical to your subscribed plan, we will issue a pro-rata refund of fees paid for the unused portion of your term. We will provide reasonable advance notice of discontinuation when feasible.
If you have a billing dispute, please contact us first. We aim to resolve disputes within ten (10) business days. Initiating a chargeback through your card issuer without first contacting us may result in account suspension pending resolution.
Refunds are issued to the original payment method (typically the card used at checkout via Stripe). Processing time depends on your card issuer; allow 5–10 business days for the credit to appear.
Email nabjill01@gmail.com with:
We will respond within five (5) business days with a determination.
We may update this Refund & Cancellation Policy. Changes apply to subscriptions purchased after the effective date of the change. We will provide at least thirty (30) days' notice of material changes by email and/or in-app notice.